FAQ

Here we show some of the most frequently-asked questions and provide answers. Having an FAQ section can help reduce the amount of phone calls you get and also reassure your guests, leading to more bookings.

Food Ordering

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Why is my order being declined?

Usually, when an order is declined, it is due to an issue with the payment method. Our payment processing platform will usually return an error message detailing the reason. Another thing to note is that your order may not meet our minimum amount required.

Category: Food Ordering
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What is the minimum amount for an order?

We require that an order total at least $15 in order to check out via our online food ordering system.

Category: Food Ordering
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Can I place an order for delivery?

We do indeed offer delivery. If delivery is currently available, then it will show as an option in the cart/checkout form. When placing an order, make sure to select the delivery option and then please fill out your address. After we receive the order, we will send you an SMS with an approximate delivery time.

Category: Food Ordering
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Can I accept orders without requiring payment?

Yes, this is an available option. This way you can allow customers to pay in your restaurant when they come to pick up their order.

Category: Food Ordering